At Lucky Cola, we take account verification seriously to ensure the safety and security of our users. As part of the verification process, we may require you to provide personal documents such as a government-issued ID or a utility bill. While we understand that providing personal documents can be a sensitive matter, we want to assure you that we handle all information with the utmost care and confidentiality.
To make the process as smooth as possible, we’ve compiled a list of do’s and don’ts when providing personal documents for account verification:
Do’s
Read the instructions carefully: Before submitting any documents, make sure you’ve read and understood the instructions provided by Lucky Cola. This will ensure that you provide the correct documents and avoid any unnecessary delays.
Provide clear and legible documents: When submitting documents, make sure they are clear and legible. This will help us verify your account quickly and efficiently.
Provide current and valid documents: Make sure the documents you provide are current and valid. Expired documents will not be accepted.
Cover sensitive information: When submitting documents such as a government-issued ID, cover sensitive information such as your social security number or driver’s license number. This will help protect your personal information.
Contact customer support if you have any questions: If you have any questions or concerns about the verification process, don’t hesitate to contact our customer support team. They will be happy to assist you.
Don’ts
Submit fake or altered documents: Submitting fake or altered documents is strictly prohibited and may result in the termination of your account.
Submit documents that are not yours: You should only submit documents that belong to you. Submitting someone else’s documents is not allowed and may result in the termination of your account.
Submit blurry or unclear documents: Make sure your documents are clear and legible. Blurry or unclear documents may cause delays in the verification process.
Submit expired documents: Make sure your documents are current and valid. Expired documents will not be accepted.
Share your personal information with anyone: Your personal information should only be shared with Lucky Cola as part of the verification process. Do not share your personal information with anyone else.
By following these do’s and don’ts, you can ensure a smooth and efficient account verification process with Lucky Cola. If you have any questions or concerns, please don’t hesitate to contact our customer support team.
