MGM Resorts International on Tuesday announced the company has 2,000 employees as GameSense advisors, its responsible gaming program. The advisors consist of frontline and executive MGM Resorts employees working in more than 30 company departments.
The accomplishment was reached after a recent training session at MGM Grand in Las Vegas. Similar sessions were conducted for employees of every MGM Resorts property across the United States this year, including the company’s non-gaming establishments Shadow Creek Golf Course and T-Mobile Arena, both in Las Vegas.
“Our investment in GameSense ensures an approach where responsibility is woven into the heart of the MGM Resorts brand,” MGM Resorts Senior Vice President & Chief Compliance Officer Stephen Martino said in a statement. “With GameSense at the center, we’re empowering employees to play an important role in promoting responsible gaming awareness and enjoyable experiences for our guests.”
In training sessions, team members receive comprehensive, research-based responsible gaming training designed to empower them to proactively promote responsible play and address problem gambling concerns through GameSense.
GameSense was developed and licensed to MGM Resorts in 2017 by the British Columbia Lottery Corporation. The program focuses on positive, transparent and proactive interactions with guests about how to gamble responsibly. GameSense also has been adopted by BetMGM.
GameSense Advisors reinforce player education for guests and employees who are trained to identify at-risk behaviors, escalate concerns, and provide support and local resources for anyone needing them. These tools include BetBlocker, a free, fully anonymous gambling-blocking software that prevents access to legal and illegal gambling sites and apps.
This accomplishment is made possible by leadership and team members who genuinely want to make a difference,” said MGM Resorts Executive Director of Responsible Gaming Garrett Farnes. “We’re committed to a culture of responsibility that turns every interaction into an opportunity to build trust and provide a level of hospitality that truly matters.”
MGM Resorts continues to support the American Gaming Association’s Play Smart from the Start initiative and Have A Game Plan. Bet Responsibly public-service campaign. These programs educate new and experienced sports bettors on how to make informed decisions while also promoting the use of licensed operators in regulated markets.
“Through initiatives like GameSense, MGM Resorts continues to set a standard that makes responsible gaming an everyday expectation,” said American Gaming Association Vice President of Research David Forman. “As the industry continues to expand, it’s well-trained employees who are positioned to drive these important messages forward.”