The National Council on Problem Gambling announced on Thursday the adoption of 1-800-MY-RESET as the new National Problem Gambling Helpline number. The number is designed to be memorable and easily accessible for the public.
1-800-MY-RESET is live and operational to receive calls.
“Problem gambling support should never be limited to a single moment or a single definition of harm,” NCPG President of the Board of Directors Derek Longmeier said in a statement. “1-800-MY-RESET reinforces that the National Problem Gambling Helpline is available at any stage — whether someone is worried about themselves, concerned about a family member, or simply looking for trusted guidance. Making the Helpline number easier to remember is a practical, meaningful step toward reducing barriers to care.”
The adoption of the number strengthens national visibility for the helpline and supports NCPG’s ongoing network modernization efforts. According to a news release, 1-800-MY-RESET is “neutral, non-stigmatizing, and user-defined,” signaling that people can reach out for support at any point in their relationship with gambling.
Calls to 1-800-MY-RESET will connect people to the National Problem Gambling Helpline Network, which serves as a single point of access to 24 contact centers across the United States, staffed by trained professionals who meet internationally recognized helpline quality standards.
The National Problem Gambling Helpline is available 24/7, is free and confidential, and provides support and referrals to local resources.
“With gambling now more accessible than ever, the National Problem Gambling Helpline is a critical lifeline,” said NCPG Executive Director Heather L. Maurer. “Making the number easier to remember helps ensure people across the country can quickly connect with high-quality, confidential support when they need it.”
According to NCPG research, nearly 20 million U.S. adults experienced at least one indicator of gambling-related harm in the past year. As legal gambling continues to expand across the United States, the NCPG is committed to ensuring help for a gambling problem is always available and accessible. Improving the memorability of the National Helpline number is part of a broader public awareness strategy to mitigate gambling-related harm by educating communities, reducing stigma, and bringing gambling addiction to the forefront of public health efforts nationwide.
While the new number strengthens national awareness and memorability, existing National Problem Gambling Helpline access points, including 1-800-522-4700, will remain active. Broader adoption and promotion of a 1-800-MY-RESET will vary by jurisdiction due to state-level regulatory requirements and policies.
The NCPG encourages states and regulators to authorize and promote the new National Problem Gambling Helpline number to help ensure consistent, equitable access to support nationwide. NCPG will continue working collaboratively with regulators, operators, state affiliates, and public health partners to strengthen problem gambling safeguards.